ES Industrial Range
Product Manual V3.3
© Copyright Brainboxes Ltd Page 49 of 53
still a problem restore the factory
settings. (See Section 13)
Perform a loopback: The loopback test
will verify that your ES device is able to
Transmit and Receive data. The transmit
and receive lines are connected together
so any data sent is received on the
same port. Details of loopback tests can
be found on our website.
http://www.Brainboxes.com/
Can’t access ES
configuration
webpage
When you try to access the
webpage by typing the IP address
into the address bar of your web
browser, the page cannot be
displayed.
Check the status and Ethernet lights on
the device show that the device is
connected to the network and ready.
(See section 3 Hardware Features)
Check that the IP address is the correct
one. If you are on a private network the
default IP address is 192.168.127.254.
If you have a proxy server installed
check IP address of the device is on the
exceptions list.
Error page loads
when trying to load
web Configuration
page
When loading the web configuration
page, the Brainboxes web page
loads with an error.
Check that you have user or admin
access to the device that you are trying
to load. If the security settings are on
you will need your MAC address added
to the access list.
To clear the security settings you will
need to hard reset the device by holding
the reset button on the device for 10
seconds, until the device beeps twice.
You will then have access to all the web
configuration pages.
Problem Upgrading
Firmware
The upgrade process does not start
or continues to restart without
completing successfully
We recommend using a direct Ethernet
to PC connection when upgrading the
firmware of your ES device. Using this
private network means the upgrade will
run smoother and quicker because there
is no other traffic on the network.
Should the problem still persist with your ES device please contact support@Brainboxes.com
with:
o Your Loopback test result
o IP address
o Static or DHCP setting
o COM Setting required (baud rate, data bits, parity, stop bits and handshaking)
o Firmware and Driver version.
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