13 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Document Jam Document was not inserted or fed
properly, or the document fed from
ADF was too long.
See Using the automatic document feeder
(ADF) on page 1-6.
The document is jammed in the
machine.
See Document jams on page 13-5.
High
Temperature
The print head is too warm. Allow the machine to cool down.
Ink Empty One or more of the ink cartridges
is empty. The machine will stop all
print operations. While memory is
available, black and white faxes
will be received into memory. If a
sending machine has a colour fax,
the machine’s ‘handshake’ will
request that the fax be sent as
black and white. If the sending
machine has the ability to convert
it, the colour fax will be received
into memory as a black and white
fax.
Replace the ink cartridges.
(See Replacing the ink cartridges on page
13-26.)
Low
Temperature
The print head is too cold. Allow the machine to warm up.
Media Error The media card is either
corrupted, improperly formatted,
or there is a problem with the
media drive.
Re-insert the card firmly into the slot to make
sure it is in the correct position. If the error
remains, check the media drive by inserting
another media card that you know is working.
Near Empty One or more of the ink cartridges
are running out of ink. If a sending
machine has a colour fax, the
machine’s ‘handshake’ will
request that the fax be sent as
black and white. If the sending
machine has the ability to convert
it, the colour fax will be received
into memory as a black and white
fax.
Order a new ink cartridge.
No Cartridge An ink cartridge is not properly
installed.
Take out the ink cartridge and put it in again
seating it properly.
(See Replacing the ink cartridges on page
13-26.)
No File The media card in the media drive
does not contain a .JPG file.
Reinsert the correct media card.
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION
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