Troubleshooting
91
B
(MFC-J4310DW and
MFC-J4410DW)
Wrong Paper
(MFC-J4610DW)
Wrong Paper
Wrong Paper #1
Wrong Paper #2
The paper size setting does not match
the size of paper in the tray.
1 Make sure the paper size you
choose matches the size of paper
in the tray.
(MFC-J4310DW and
MFC-J4410DW: See Paper Size
on page 27.)
(MFC-J4610DW: See Paper Size
and Type (MFC-J4610DW)
on page 28.)
2 Make sure you loaded the paper in
the correct orientation by setting
the paper guides at the indicators
for your paper size. (See Loading
paper and other print media
on page 13.)
3 After you have checked the paper
size and the paper orientation,
press OK on the Touchscreen.
The paper orientation is not correct for
the paper size.
You did not set the paper guides in the
tray to the indicators for the paper size
you are using.
Wrong Tray Setting
(MFC-J4610DW)
The machine’s Paper Size and Tray
Use settings do not match the size of
paper in the tray you are using.
Configure the paper size setting for
the tray according to the on-screen
instructions.
Error Message Cause Action
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