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(e.g a neighbour’s or a friend’s line).
This will help verify whether the
phone or line is at fault.
Phone doesn’t seem to get a
very good range
Conditions such as the construction
of the building in which the base/
handset is placed including the wall
material and thickness of walls can
aecttherange.Pleaseensurethat:
• your main base is not placed close
to any electrical or metal appliances.
• the distance between the base
and handset is obscured by as few
walls as possible.
• try placing your base in another
location of the property
Handset continually displays
‘Searching’ on the screen
If the handset displays ‘Searching’
on the screen, this indicates that the
handset has lost its link with the
base. Please try the following tests
in order:
• Conrmthatthepowerleadhas
not been inadvertently disconnected
from the base.
• Ensure that the handset batteries
are correctly installed and are fully
charged.
Interference, noise or poor
speech quality
This may be due to several factors.
Please try the following tests in
order:
• Ensure that your main base is not
placed close to any electrical or
metal appliances.
• If you have a broadband service,
on most broadband lines, an adsl
lterisrequired.Pleasetrythe
phonewithadslltersinstalledinall
the sockets that are in use. Please go
to bt.custhelp.com/app/answers
for instructions on installing adsl
lters,orcall0800 111 4567.
• If your phone is already attached
tothelter,itmaybethatthelter
isfaulty.Pleasetryanotherlter
• If the line cord is not connected
to the telephone master socket
(usually the one nearest to the front
door), test it in the master socket
withoutanyadapters,lters,
splitters or extension cables. If the
problem clears there may be a
problem with your internal wiring
between the telephone sockets it
maybethattheadapter,lter,
splitter or the extension cable the
phone was connected to is faulty.
• Try testing your telephone on a
telephonelineinadierentproperty
Help