BT BT3110 - Help (Continued); Answer Machine Recording Problems

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If you need some help, call us on 0800 145 6789 or go to bt.com/bt3110
If you’ve checked the above and still
your answering machine does not
record messages, please try the
following tests in order:
• If the line cord is not connected
to the telephone master socket
(usually the one nearest to the front
door), test it in the master socket
withoutanyadapters,lters,
splitters or extension cables. If the
problem clears there may be a
problem with your internal wiring
between the telephone sockets it
maybethattheadapter,lter,
splitter or the extension cable the
phone was connected to is faulty.
• Try connecting another known
working answering machine
telephone to the telephone line
socket. If your answer machine
doesn’t record messages on your
other known working answering
machine telephone either, please
contact your service provider for the
line to be checked.
• Try testing your telephone on a
telephonelineinadierentproperty
(e.g a neighbour’s or a friend’s line).
This will also help verify whether the
phone or line is at fault.
• Ensure that the handset and base
are within range of each other.
• Disconnect the batteries and
mains power, wait for 10 minutes,
then reconnect and try again.
Answering machine doesn’t
record messages
• Check that the power is on and
that you have the power adaptor
correctly plugged into a known
working mains socket and also to
the telephone base unit.
• Check that you have the
answering machine turned on to
receive messages.
• If you have BT 1571 or a
voicemail service from your network
provider, please make sure that
answer delay on your answer
machine is set to answer before the
voicemail service.
• Disconnect the batteries,
line cord and mains power, wait
for 10 minutes, then reconnect and
try again.
Help