If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email
• Have you installed the batteries correctly?
• Check that the mains power is correctly connected.
• Is the telephone cord of the base plugged into the phone socket?
• Check that the mains power is correctly connected to the base and to the handset charger(s).
• Only use the telephone cord supplied with the phone.
• Check that the mains power is correctly connected.
• The batteries may need recharging.
• Has there been a power cut? If so, place the handset back on the base for 10 seconds and try
again. If it still does not work disconnect the batteries and mains power for 10 minutes, then
reconnect and try again.
• You may need to change the dial mode from tone to pulse, see page 26.
• If you are connected to a switchboard, check whether you need to dial an access code.
• The ringer volume may be switched off, see page 22.
• Check that the mains power is correctly connected.
• Make sure the handset is registered to the base, see page 54.
• The batteries may be at, dead or incorrectly inserted. Recharge or replace the batteries.
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