If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email
If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation
number and ask you to return the product to your original place of purchase. Where possible, pack
the product in its original packaging. Please remember to include all parts, including the line cords,
power supply units and the original batteries.
Technical information
All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate
the number of items which may be connected to any one telephone line. Your BT Synergy 6500 has a
REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring.
With different telephone types there is no guarantee of ringing, even when the REN is less than 4.
Any additional handsets and chargers that you register have a REN of 0.
R&TTE
This product is intended for use within the UK for connection to the public telephone network and
compatible switchboards.
This equipment complies with the essential requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive 1999/5/EC.
Hereby, Suncorp Technologies declares that this BT Synergy 6500 is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
The Declaration of Conformance for the BT Synergy 6500 is published on the website:
http://www.bt.com/producthelp
This product is intended for use within the UK for connection to the public telephone network and
compatible switchboards, which support tone and pulse dialling and timed break recall. If in doubt
please consult your service provider.
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