If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email
With some switchboards, after dialling the access code you may have to wait for a moment while the
switchboard picks up an outside line so you will need to enter a pause in the dialing sequence.
Press and hold
to insert a pause (P) before entering the telephone number.
You may also need to enter a pause when storing international numbers or charge card numbers.
You may need to use the recall function if you are connected to a switchboard/PBX (Private Branch
Exchange), contact your PBX supplier for further information. The recall function is set to timed break
recall and is also used for BT Calling Feature.
This document is also available in other formats, such as Large print, Braille and Audio CD.
If you would like a copy, please call 0800 145 6789*.
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