If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email
• This may be due to your line being de-registered at the text service centre. All you need to do is
text RESET and send it to 00000. You will receive a conrmation message back.
This assumes that your Caller Display service is active and working on your line. Messages sent to
00000 are free.
• BT Residential customers – call 151, choose option 2, when prompted by the Fault Management
Service select option 2, enter your phone number on the handset and wait to speak to a customer
adviser.
• BT Business Customers – call 152, choose option 2, when prompted by the Fault Management
Service select option 2, enter your phone number on the handset and wait to speak to a
customer adviser.
• For other telephone service providers please contact their customer services.
• BT Residential lines – call 150. BT Business lines – call 152.
• For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).
• Additional handsets are available from the Helpdesk on 0800 145 6789*.
• Refer to the telephone number shown on your telephone bill.
By sending the following commands to the BT text self administration facility you can control
functions and capabilities in your text phone and the way messages are handled.
1. Press Menu, Text Messaging is displayed, press Select.
2. Write Message is highlighted. Press Select.
3. Use the keypad to type in the following commands (depending upon what you want to do):
Opt out from receiving voice text messages.
Turns off the opt out option.
Turns on permanent voice text message delivery to your phone.
To Next Page
Loading...
