Burnham ALPINE User Manual

114
XIV. Troubleshooting
Condition Possible Cause
Display Blank, Fan off, LWCO lights off, no green
power light on Sage2.1 Controller
No 120VAC Power at boiler. Check breaker and wiring between breaker panel and boiler.
Display Panel Blank, Fan running
• Loose 120V
AC connection wiring between boiler J-Box and transformer
• Loose 24 Vac connection wiring between transformer and Sage2.1
• Loose 5 Vdc connection wiring between display and Sage2.1
Boiler res, but display panel is blank
• Loose 5 Vdc connection wiring between display and Sage2.1
•
Defective display
Boiler not responding to call for heat, Status screen
reads “Central Heat T-Stat Off”
Boiler is not seeing call for heat. Check thermostat or zone wiring for loose connection,
miswiring, or defective thermostat/zone control.
Boiler not responding to a call for heat, “Standby”
status is showing.
Boiler is not ring. There is no call for heat or there is a call for heat and the temperature is
greater than setpoint.
Boiler not responding to Domestic Hot Water Heat
Request
Boiler is not sensing Domestic Hot Water Heat Request. Check wiring for loose connection,
miswiring, or defective indirect water heater aquastat.
Boiler Running but System or Boiler Circulator is not
running
• Check wiring for loose connection, miswiring
• When there is a Domestic Hot W
ater Heat Request the System or Boiler pumps will be
forced “off” when there “Run Pump for” parameter is set to “Central heat, off DHW
demand” or “Central Heat, Optional Priority”. This has been set to allow all of the heat
to be provided for fast indirect water heater recovery. After one hour of “priority
protection” or the end of the Domestic Hot Water Heat Request the system and boiler
pumps will be free to run.
Home is cold during mild weather days • Increase Low Boiler W
ater Temperature parameter 5°F per day.
Home is cold during cold weather days • Increase High Boiler W
ater Temperature parameter 5°F per day
A. Troubleshooting problems where no error code is displayed.
WARNING
Turn off power to boiler before working on wiring.

Burnham ALPINE Specifications

General

Model	ALPINE
Fuel Type	Natural Gas or Propane
Efficiency	Up to 95% AFUE
Heat Exchanger Material	Stainless Steel
Boiler Type	Condensing
Weight	Varies by Model
Dimensions	Varies by Model