12. Service
For Service
• Check Service Level Agreement (SLA) of your vendor. Most of the time they provide assistance on call with
integrated service. If such SLA is in place, you must call their assistance first.
• If your vendor doesn’t provide such assistance (*) you may call CE+T directly. Toll free Number 1(855) 669 -
4627(**)
Service is available from 8:00 A.M. to 10:00 P.M. EST, Monday through Friday, except closing periods for holidays or
inclement weather.
Major Incidents and Emergency conditions can be invoked for immediate handling of same number or by dropping a
mail on customer.support@cetamerica.com (***)
(*) CE+T will redirect your call to your vendor if he has such SLA in place.
(**) Valid in USA and Canada only.
(***) Messages that are not Major Incident or Emergency will be served at the next scheduled working a day.
67 – Monitoring T2S - ETH User Manual – v1.4
Service
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