FACTORY CONTACT
The following outline of the proper procedure to use in contacting the factory for assis-
tance or advice on any matter applying to Service will insure your inquiries receiving
prompt attention and handling. Make certain those members of your organization who
might have the occasion to contact the factory, are thoroughly familiar with this pro-
cedure.
Do not withhold action on any matter pending contact by a Factory Service Repre-
sentative as his scheduled contact may be delayed by special assignments. When in doubt
as to the proper procedure to follow in the handling of a claim or complaint, prompt
results can be obtained through a letter, telegram or phone call to the proper Factory
Service Department—making certain to include the necessary information. If the aid
of a Service Representative is necessary, the Factory Division involved will arrange for
his contact as promptly as circumstances permit.
CHRYSLER DIVISION
All correspondence, telegrams, or phone calls, pertaining to Chrysler Cars, EXCEPT
THOSE COVERING PARTS ORDERS, as well as orders or requests for Chrysler
Service Bulletins, Owners Manuals, Shop Manuals, Time Schedule Manuals or other
Chrysler Service literature, should be addressed to:
(Letters) (Telegrams)
Chrysler Corporation Chrysler Division
Chrysler Division Attention,
Service Department (Name of person to whom sent)
P.
0. Box #1658 WUX
Detroit 31, Michigan Detroit 31, Michigan
(Phone) VAlley 2-4700
NOTE: Please make certain to include the code WUX on all telegrams to either the
Chrysler Division or Plymouth Division as this insures delivery direct to our
Teleprint Room thus eliminating delay.
Letters or telegrams should be confined to one subject only and should include the fol-
lowing information:
Car Serial Number Owner's Name
Date of Sale Mileage
Complete description of difficulty, corrective action taken, your recommendations
as to what should be done and the reason for so doing.
Include Paint and Trim Code Numbers where finish, upholstery, body or sheet
metal is involved, and estimate of net cost of repairs.
PLYMOUTH DIVISION
All correspondence, telegrams, or phone calls, pertaining in any way to Plymouth cars,
as well as orders or requests for Plymouth Service Bulletins, Owner Manuals, Time
Schedule Manuals or other Plymouth Service literature, should be addressed to:
(Letters) (Telegrams)
Chrysler Corporation Plymouth Division
Plymouth Division Attention,
Service Department (Name of person to whom sent)
P.
0. Box #1518 WUX
Detroit 31, Michigan Detroit 31, Michigan
(Phone) WAlnut
1-8240
MASTER TECHNICIANS SERVICE CONFERENCE
All correspondence concerning enrollment in the M.T.S.C. Program, changes in enroll-
ment records (the adding or dropping of personnel), issuance of awards, status of enrolled
personnel, orders for additional material, the return of questionnaires, or any other
matters relating to this program should be addressed to:
Master Technician Service Conference
Chrysler Corporation Training Center
Service Development and Training Department
P.
O. Box 2119
Detroit 31, Michigan
MyMopar.com
To Next Page
Loading...
Need help?
General
