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Software Configuration Guide for Cisco 2600 Series, Cisco 3600 Series, and Cisco 3700 Series Routers
OL-1957-04
Preface
Obtaining Technical Assistance
P1 and P2 level problems are defined as follows:
• P1—Your production network is down, causing a critical impact to business operations if service is
not restored quickly. No workaround is available.
• P2—Your production network is severely degraded, affecting significant aspects of your business
operations. No workaround is available.
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