Cisco 7800 Series User Manual

Procedure
From an active call or after a call, press Trace.
Escalate a Call to a Supervisor
When you need to escalate a call, you can add your supervisor to a conference call with you and your caller.
Before you begin
Your administrator enables emergency escalation on your phone.
Procedure
Step 1 From an active call, press Emergency.
Step 2 In the Emergency Escalation window, click OK.
You can enter preferred emergency escalation number, or you can leave it empty if you do not have any
supervisor preference. You will not see any emergency escalation number.
Cisco IP Phone 7800 Series Multiplatform Phones User Guide
58
Calls
Escalate a Call to a Supervisor

Cisco 7800 Series Specifications

General

Wireless	No
Video Support	No
PoE	Yes, 802.3af/at
Audio Codec Support	G.711, G.722, G.729, iLBC
Network Protocols	SIP, SDP, IPv4, IPv6, UDP, TCP, DNS, TFTP, HTTP, HTTPS, DHCP
Security Features	802.1X, TLS, SRTP
Power Options	PoE
Headset Port	3.5mm
Buttons	Line keys, navigation cluster, softkeys, mute, speakerphone, headset, volume control
Bluetooth	No
Ethernet Switch	Yes, 2-port 10/100/1000
USB Port	Yes, for headset (7875)