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Cisco IP Phone 7800 and 8800 Series Accessories Guide for Cisco

Unified Communications Manager

First Published: 2017-09-01

Last Modified: 2021-02-09

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Main Page

Table of Contents3
Accessories Overview9
Accessory Support9
Accessory Support for the Cisco IP Phone 7800 Series9
Accessory Support for the Cisco IP Phone 8800 Series11
New and Changed Information13
New and Changed for Firmware Release 14.0(1)13
New and Changed Information for Firmware Release 12.8(1)13
New and Changed for Firmware Release 12.7(1)14
New Information for Firmware Release 12.6(1)14
New Information for Firmware Release 12.5(1)SR315
New Information for Firmware Release 12.5(1)SR215
New and Changed for Firmware Release 12.5(1) and 12.5(1)SR115
New Accessories Information for 12.1(1)16
Cisco One-Year Limited Hardware Warranty Terms16
Headsets17
Important Headset Safety Information17
Cisco Headset 500 Series17
Cisco Headset 521 and 522 Controller Buttons and Hardware21
Cisco Headset 531 and 532 USB Adapter Buttons and Hardware22
Cisco Headset 561 and 562 Buttons and LED23
Cisco Headset 561 and 562 Standard Base25
Cisco Headset 561 and 562 with Multibase26
Cisco Headset 700 Series28
Cisco Headset 730 Buttons and Hardware28
Third Party Headsets31
Audio Quality32
Wired Headsets32
Bluetooth Wireless Headsets32
Wireless Headsets34
Cisco Headset Configuration on Cisco Unified Communications Manager34
Set up a Headset for a Single Phone35
Headset Parameters on Cisco Unified Communications Manager36
Set up Wideband Codec37
Headset Management on Older Versions of Cisco Unified Communications Manager38
Download the Default Headset Configuration File38
Modify the Default Headset Configuration File39
Install the Default Configuration File on Cisco Unified Communications Manager41
Restart the Cisco TFTP Server42
Connect a Headset to Your Phone42
Connect a Standard Headset42
Connect a USB Headset43
Connect a Cisco Standard Base with the Y-Cable43
Connect the Multibase to a Bluetooth Device44
Disconnect the Multibase from a Bluetooth Device44
Erase All Bluetooth Pairings44
Postpone a Phone Upgrade45
Cisco Headset Customization45
Cisco Headset 500 Series Customization45
Adjust Your Bass and Treble45
Adjust Your Speaker Sidetone46
Adjust Your Microphone Volume46
Cisco Headset 700 Series Customization46
Set the Cisco Headset 730 Noise Cancellation Level46
Set the Cisco Headset 730 Sidetone Level47
Set the Cisco Headset 730 General Settings47
Reset the Cisco Headset 730 Settings48
View the Cisco Headset 730 Details48
Change Your Headset Ringer Settings48
Test Your Microphone49
Update Your Cisco Headset Firmware with a Cisco IP Phone49
Configure a Headset on the Phone49
Reset Cisco Headset Settings from Your Phone50
Adjust the Headset Feedback50
Turn Bluetooth on or off50
Add a Bluetooth Headset51
Disconnect a Bluetooth Headset51
Remove a Bluetooth Headset51
Set up a Wideband Standard Headset52
Enable Electronic Hookswitch Control on Your Phone52
Make a Call with a Standard Headset52
Audio Path Selection53
Swap Headsets While on a Call53
Troubleshoot Your Cisco Headset53
Confirm that Your Headset Is Registered54
No Sound in Headset54
Poor Audio54
Microphone Not Picking up Sound55
Headset Not Charging55
Headset Battery Not Holding a Charge56
Key Expansion Modules57
Cisco IP Phone Key Expansion Module Setup Overview57
Key Expansion Module Buttons60
Column Mode for the Cisco IP Phone 8800 Key Expansion Module61
Key Expansion Module Configuration on Cisco Unified Communications Manager63
Set up the Key Expansion Module in Cisco Unified Communications Manager63
Custom Background Images64
Connect a Key Expansion Module to a Cisco IP Phone64
Configure a Key Expansion Module on the Phone68
Change the Wallpaper68
Adjust the Key Expansion Module Screen Brightness69
Place a Call on the Key Expansion Module69
Troubleshoot the Key Expansion Module69
Access Key Expansion Module Setup70
Reset the Single LCD Screen Key Expansion Module70
Reset the Dual LCD Screen Key Expansion Module71
Key Expansion Module Power Information71
Wall Mount Kits73
Wall Mount Components74
Install a Spare Wall Mount Kit79
Attach the Wall Bracket to the Wall79
Attach the Phone Bracket to the Phone82
Attach the Cables to the Phone84
Attach the Phone to the Wall Bracket84
Remove the Phone from the Wall Mount Kit86
Adjust the Handset Rest on Your Phone87
Other Accessories89
Silicone Covers89
Install the Cisco IP Phone Silicone Cover90
Install the Cisco IP Phone Handset Cover91
Clean the Silicone Cover92
Connect the Footstand92
Secure the Phone with a Cable Lock93
External Speakers and Microphone93
Product Safety and Security95
Compliance Statements95
Compliance Statements for the European Union95
CE Marking95
Compliance Statements for Canada95
FCC Compliance Statements96
FCC Part 15.21 Statement96
FCC RF Radiation Exposure Statement96

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