Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
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Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0
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Call Statistics Screen
The Call Statistics screen displays counters statistics and voice quality metrics in
these ways:
• During call—You can view streaming statistics for an active call
• After the call—You can view the call information captured during the last call
Note You can also remotely view the call statistics information by using a web
browser to access the Streaming Statistics web page. This web page
contains additional RTCP statistics not available on the phone. For more
information about remote monitoring, see Chapter 8, “Monitoring the
Cisco Unified IP Phone Remotely.”
A single call can have multiple voice streams, but data is captured for only the last
voice stream. A voice stream is a packet stream between two endpoints. If one
endpoint is put on hold, the voice stream stops even though the call is still
connected. When the call resumes, a new voice packet stream begins, and the new
call data overwrites the former call data.
To display the Call Statistics screen for information about the last voice stream,
take either of these actions:
• If the phone is registered with Cisco Unified Communications Manager, press
the Application Menu button, then choose Settings > Status >
Call Statistics.
By default, the Application Menu button is line button 24 (the top left line
button).
• If the phone is not registered with Cisco Unified Communications Manager,
press the Settings softkey and then choose Status > Call Statistics.
This softkey appears only when the phone is not registered.
The Call Statistics screen displays the items that are shown in Table 7-5.
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