Step 2
If necessary, scroll to the appropriate call and press Resume.
Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the
handset, speakerphone, or headset.
Mute or Unmute Call
Procedure
Step 1
To mute a call, press .
Step 2
To unmute a call, press .
Multiple Calls
Understanding how multiple calls display on your phone can help you organize your call-handling efforts.
In standard viewing mode, your phone displays calls as follows for the highlighted line:
•
Calls with the highest precedence and longest duration display at the top of the list.
•
Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped
near the top, and calls on hold are grouped last.
You can switch between multiple calls on one or more lines. If the call that you want to switch to is not
automatically highlighted, use the Navigation button to scroll to it.
View Calls on Another Line
Procedure
Step 1
Press .
Step 2
Immediately press the line button .
Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
29
Calling Features
Mute
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