Cisco 7962 User Manual

CHAPTER 10
Troubleshooting
•
Problems, page 103
•
Phone Troubleshooting Data, page 107
•
Quality Reporting Tool, page 108
Problems
This section provides information to help you troubleshoot general problems with your phone. For more
information, see your system administrator.
No Dial Tone or Cannot Complete Call
Problem
You cannot hear a dial tone or complete a call.
Cause
One or more of the following factors might apply:
•
You are not connected to Extension Mobility service.
•
The system requires a Client Matter Code (CMC) or Forced Authorization Code (FAC) after dialing a
number. (SCCP phones only.)
•
Your phone has time-of-day restrictions that prevent you from using some features during certain hours
of the day.
Solution
Try the following:
•
Log into the Extension Mobility service.
•
Enter a CMC or FAC after dialing a number. (SCCP phones only.)
Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
103

Cisco 7962 Specifications

General

Line Keys	6
Headset Jack	Dedicated headset port
Weight	3.5 lbs
Ethernet	10/100BASE-T Ethernet connection through 2-port switch
Protocol Support	SCCP, SIP
Power	IEEE 802.3af PoE
Speakerphone	Full-duplex speakerphone
Supported Codecs	G.711, G.729a, G.729ab, G.722
Display	320 x 222 pixel, 4-bit grayscale graphical LCD
Audio	Handset, headset, and speakerphone