Supervise and Record Calls
You can supervise and record a call. But you must have a minimum of three people on a line: the person
calling, the chaperone, and the person called.
The chaperone answers a call, creates a conference call, and monitors and records the conversation.
The chaperone performs the following tasks:
• Records the call.
• Conferences in the first participant only. Other participants add people as needed.
• Ends the call.
The conference ends when the chaperone hangs up the call.
Set Up a Supervised Call
Procedure
Step 1 Answer an incoming call.
Record is displayed if the system determines that the call must be chaperoned and recorded.
Step 2 Press Conference to create a conference call.
Step 3 Enter the phone number for the supervisor and press Call.
Step 4 Press Conference when the supervisor answers.
Step 5 Press End Call to end the call.
Record a Call
You can record a call. You might hear a notification tone as you record the call.
Procedure
Press Record to start or stop recording.
Prioritized Calls
In your job, you might need to handle urgent or critical situations with your phone. You can identify calls as
very important; these have a higher priority than normal calls. The priorities range from level 1 (low) to level
5 (high). This system of priorities is called multilevel precedence and preemption (MLPP).
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