FAQs and Troubleshooting
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 115
2. Press the Transfer button again. (You do not have to wait for the recipient to answer to complete
the transfer.)
Q. What does the Swap softkey do?
A. The Swap softkey allows you to toggle between two calls before completing the transfer or creating
a conference. This allows you to consult privately with the party or parties on each call before
combining the calls into a conference.
Q. Can I cancel a conference or transfer procedure after I have started it?
A. Yes, before completing a conference or transfer, you can press the Release button or Cancel
softkey to cancel it.
Q. How can I combine two calls on hold into a single conference call?
A. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one ļ
call, then:
1. Press the Conference button .
2. Press the line button for the other (held) call.
The conference begins. (The conference is established on the line that had the active call.)
Troubleshooting Tips
Problem: Hold button does not resume a held call.
When I press the Hold button to resume a call, nothing happens
Possible Cause
This is as designed. The Hold button is not a toggle.
Solution
Use any of the following methods:
ā
Press the pulsing green session button.
ā
Press the call session on the phone display (For the Cisco Unified IP Phone 9971 only).
ā
Press the Resume softkey.
Highlight the call by using the Navigation pad and press the Select softkey.
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