Name: Citrix NetScaler SDX 8015
Brand: Citrix
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Call Home Support for NetScaler Instances on

NetScaler SDX

Apr 08, 20 14

The Call Home feature monitors your NetScaler instances for common error conditions. You can now conﬁgure, enable or

disable the Call Home feature on NetScaler instances from the Management Service user interface.

Note: The NetScaler instance has to be registered with the Citrix Technical Support server before Call Home can upload the

system data to the server when predefined error conditions occur on the appliance. Enabling the Call Home feature on the

NetScaler instance initiates the registration process.

Enabling and Disabling Call Home on a NetScaler Instance

You can enable the Call Home feature on NetScaler instance from the Management Service. When you enable the Call

Home feature, the Call Home process registers the NetScaler instance with the Citrix Technical Support server. The

registration takes some time to complete. During that time, the Management Service displays the progress of registration..

To enable the Call Home feature, navigate to Conﬁguration > NetScaler > Call Home, select the NetScaler instance, and

click the Enable button. In the conﬁrmation page, click Yes.

To disable the Call Home feature, navigate to Conﬁguration > NetScaler > Call Home, select the NetScaler instance, and

click the Disable button. On the conﬁrmation page, click Yes.

If you enable Call Home, you can configure the following options:

1. (Optional) Specify the administrator's email address. The Call Home process sends the email address to the Support

server, where it is stored for future correspondence regarding Call Home.

2. (Optional) Enable Call Home proxy mode. Call Home can upload your NetScaler instance’s data to the Citrix TaaS server

through a proxy server. To use this feature, enable it on your NetScaler instance and specify the IP address and port

number of an HTTP proxy server. All traffic from the proxy server to the TaaS servers (over the Internet) is over SSL and

encrypted, so data security and privacy are not compromised.

To conf igure Call home on the NetScaler instance f rom the Management Service

You can conﬁgure the Call Home feature on a single instance or on multiple instances at the same time.

To conﬁgure Call Home feature on a single NetScaler instance, navigate to Conﬁguration > NetScaler > Call Home, select

the NetScaler instance and click Conﬁgure button. In the Conﬁgure Call Home page, click OK.

Citrix NetScaler SDX 8015 User Manual

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