This document is the User's Manual for CyberPower's PowerPanel® Cloud, Rev. 7.1, dated 2021. It outlines the Electronic End User License Agreement (EULA) and provides comprehensive instructions for the installation, setup, and use of the PowerPanel® Cloud solution.
Function Description:
PowerPanel® Cloud is a cloud-based system designed to monitor and manage the status of CyberPower Uninterruptible Power Supplies (UPS) anytime and anywhere, through a web browser or a mobile application. It provides critical backup power to maintain normal operation when power failure happens, offering a proactive approach to manage and monitor UPS systems attached to a network. The system eliminates the risk of downtime by ensuring UPSs are operating correctly. It collects detailed information from every UPS and sends it to the PowerPanel® Cloud server. The solution offers 24/7 UPS monitoring and real-time status alerts via email and app notifications. It supports managing multiple UPS units with a single account and saves historical records for long-term UPS status analysis and trend drawing.
Important Technical Specifications:
- Connectivity:
- PowerPanel® Software: Connects via PowerPanel® Personal or PowerPanel® Business software.
- Remote Cloud Card: Connects via RCCARD100 (Ethernet) or RWCCARD100 (Wi-Fi).
- Web Portal: Accessible via
https://powerpanel.cyberpower.com/.
- Mobile Application Compatibility:
- iOS 9.0 and later
- Android 6.0 and later
- Web Browser Compatibility:
- Google Chrome
- Firefox
- Safari
- Microsoft Edge
- Network Requirements for Cloud Card (RCCARD100/RWCCARD100):
- Ensure port 8883 is open on your Router.
- Ensure DNS Server on your WiFi Router is working correctly (suggested IP addresses: 8.8.8.8).
- Free Trial Policy:
- PowerPanel® software: 30 days / 90 days (select models).
- Remote Cloud Card (RWCCARD100 and RCCARD100): 1095 days (3 years).
- Trial policy is subject to different countries.
- Plan Levels (Features vary by level):
- Level 1: Standard plan for basic data access and analysis.
- Level 2, Level 3, Level 4: Include more data for users to utilize. Features like Device Map and Global Map are available from Level 2 onwards.
- Feature Comparison (Level 1 / Level 2 / Level 3 / Level 4):
- Group: 3 / 5 / 10 / 20
- Email Recipient: 3 / 5 / 10 / 10
- Device Node: 3 / 20 / 100 / 200
- Device Map: No support / Support / Support / Support
- Global Map: No support / Support / Support / Support
- Battery Test: No support / Support / Support / Support
- Event Log (records): 10 / 50 / 150 / 150
- Data Frequency (min): 5 / 3 / 1 / 1
- Feature Update: No support / Support / Support / Support
Usage Features:
- Dashboard: Provides a clear device structure to display multiple UPS units. It uses four distinct colors (Green, Yellow, Red, Gray) to indicate device status (Normal, Warning, Critical, Communication lost). Includes filters and statistics for an overall UPS status at a glance.
- Group Mode and UPS Mode: Allows users to display UPS structures by group or individual UPS units.
- UPS Detail Page: Provides real-time UPS status, battery test section, and event list.
- Device Map: Offers a map view to monitor the status and real-time information of all devices. Users can add new maps, adjust layout size, upload background images (PNG or JPEG), and drag-and-drop devices onto the map. Device status is visually represented by color blocks.
- Global Map: Enables viewing and monitoring status and real-time information of all devices globally. Users can add sites by address or latitude/longitude. This feature is available for Level 2, Level 3, and Level 4 users.
- Event Log: Tracks events of all devices, with filtering and export functions.
- Status Log: Tracks the status logs of all devices, allowing users to review voltage, frequency, temperature, and humidity in trend charts. Status logs can be exported.
- Alert Setting: Configures alert recipients who will be notified via E-mail when an event occurs. Users can add, edit, or delete recipients.
- Plan Setting: Manages plans for activating devices. Users can manually activate plans by entering a Plan Key or select plans purchased from mobile platforms.
- Device Setting: Provides an interface for firmware updates of Remote Cloud Cards.
- Purchase History: Displays a list of purchase logs and product information.
- Preferences: Allows users to choose language, temperature unit, and time format.
- Mobile App Functionality: The PowerPanel® App offers similar features to the web browser, including Dashboard, Event Log, Status Log, Settings (language, temperature unit, about), and Account (plan setting, purchase plan, history).
- Device Event Page: Summarizes power condition statistics during different periods, allowing users to analyze power quality.
- Battery Expiration: The battery icon turns red when the battery replacement date has expired.
Maintenance Features:
- Firmware Update: The Device Setting page provides an interface for users to update the firmware of the Remote Cloud Card. The app indicates when a new firmware version is available.
- Battery Replacement Date: The system tracks the battery replacement date and recommends a replacement date.
- Troubleshooting: The FAQ section addresses common issues such as device lock icons (indicating no valid plan), connectivity problems (e.g., port 8883, DNS server settings), and notification behavior.
- Support: CyberPower provides contact information for support in the USA, Canada, and other regions.
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