Name: D-Link DWR-932C
Brand: D-Link
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76D-Link DWR-932C User Manual

Section 5 - Troubleshooting

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the DWR-932C. Read the following descriptions

if you are having problems.

1. Why can’t I access the web-based conguration utility?

When entering the IP address of your router (192.168.0.1 for example), you are not connecting to a website on the Internet nor do you have to be

connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to

connect to the web-based utility.

• Make sure you have an updated Java-enabled web browser. We recommend the following:

- Internet Explorer 9 or higher, Chrome 28.0, Firefox 23.0, or Safari 6.

• If attempting to connect wirelessly, ensure that the wireless LED indicator is showing. Also, ensure that you are connected to the

correct SSID for your mobile router.

• Make sure that the computer you are using is not connected to any other devices (such as routers or switches) which might have the

same IP address as the DWR-932C, as this may cause an IP address conict. If you have a conict, temporarily unplug any other devices

from your computer while you congure the DWR-932C. You can also change the IP address of the DWR-932C in the Network section

of the conguration utility. You may also need to renew your computer’s IP address conguration. To do this, start the Command

utility: Click on Start > Run. In the run box type cmd and click OK. (Windows Vista users type cmd in the Start Search box.) This will

bring up a black screen with white text. At the command prompt, type ipcong /release and wait for the process to be completed.

Next, type ipcong /renew which will renew your computer’s IP address conguration.

• Disable any Internet security software running on the computer. Software rewalls such as ZoneAlarm, BlackICE, Sygate, Norton

Personal Firewall, and Windows

XP rewall may block access to the conguration pages. Check the help les included with your

rewall software for more information on disabling or conguring it.

• Congure your Internet settings:

- Go to Start > Settings > Control Panel. Double-click the Internet Options Icon. From the Security tab, click the Default Level

button to restore the settings to their defaults.

- Click the Connection tab and set the dial-up option to Never Dial a Connection. Click the LAN Settings button. Make sure nothing

is checked. Click OK.

- Go to the Advanced tab and click the button to restore these settings to their defaults. Click OK three times.

D-Link DWR-932C User Manual

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