Datamax E-Class Mark II - Page 26

Troubleshooting
3-2
Troubleshooting
Problem Possible Causes
No communications
• The interface cable is not properly connected to the host, is defective, or
is an incorrect type.
• Printer / Host communication parameters are mismatched.
• The Main PCB is defective; see Section 4.3.
Media does not feed
from the printer
• Media loading is incorrect.
• The thermal transfer operation is enabled, but no ribbon is installed.
• The Printhead Assembly is not latched.
• The Platen is worn; see Section 4.6.
• The Drive Motor is defective or the cable is loose; see Section 4.5.
• The Main PCB is defective; see Section 4.3.
Media feeds but stops
at an incorrect
location
• Incorrect TOF setting.
• The Media Sensor is not calibrated; see Section 2.7.
• The enabled Media Sensor does not match the media type.
• If using thermal transfer media, the ribbon is incorrectly loaded.
• If using an AMS-equipped model, the Media Sensor is not properly
positioned.
• The Media Sensor is dirty or obstructed; see Section 2.1.3.
• The Media Sensor is defective or its cable is loose; see Section 4.4.
• The Main PCB is defective; see Section 4.3.
No printing occurs or
the quality is poor
• Incorrect HEAT and / or PRINT SPEED settings.
• Direct thermal is selected, but thermal transfer media is installed.
• If using thermal transfer media, an incorrect media and ribbon
combination is being used.
• The Media Width Adjustment is not correctly set; see Section 2.2.
• The Printhead is dirty; see Section 2.1.1.
• The Platen is worn; see Section 4.6.
• The Printhead is defective or the cabling is loose; see Section 4.2.
• The Main PCB is defective; see Section 4.3.