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Datamax E-Class Mark II Maintenance Manual

Datamax E-Class Mark II
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Troubleshooting
3-1
3.0 Overview
This section covers techniques for isolating and correcting printer problems. Use the following
procedures to isolate and correct malfunctions. When problems are isolated to a Printed Circuit PCB
(PCB), assembly replacement is suggested.
;
Note: Unless otherwise noted, see the Operator’s Manual for configuration, interfacing and
setup information.
3.1 Initial Troubleshooting Steps
CAUTION
(1) Before servicing always unplug the printer; (2) ensure that the unit has been placed
on a level, stable surface; and, (3) use extreme care if measuring voltages.
Before troubleshooting, perform the following actions:
Remove any dirt or dust from the printer (see Section 2);
Confirm that AC outlet voltage is within the specification;
Confirm that the printer is placed within an acceptable environmental; and,
Confirm that media has been correctly loaded.
3.2 Problem Resolution
In the table below, locate a description of the symptom in the Problem column to find the associated
Possible Causes and solutions, which are arranged by probability.
Troubleshooting
Problem Possible Causes
Power LED is not ON
The power switch is not ON.
The power supply is not properly connected to printer or the AC outlet.
The Power Supply or the power cord is defective; replace.
The Control Panel PCB is defective; see Section 4.7.
The Main PCB is defective; see Section 4.3.
(continued)

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Datamax E-Class Mark II Specifications

General IconGeneral
Resolution203 dpi (8 dots/mm) or 300 dpi (12 dots/mm)
Operating Temperature40°F to 95°F (4°C to 35°C)
Storage Temperature-40°F to 140°F (-40°C to 60°C)
Print MethodDirect Thermal / Thermal Transfer
Max Print Speed6 inches per second (ips)
Memory8 MB DRAM
InterfaceSerial, Parallel, USB
Media TypeLabels, Tags, Receipts
Media Width0.75" (19 mm) to 4.65" (118 mm)
Media Thickness0.0025 to 0.008 inches (0.0635 to 0.2032 mm)
Power Requirements100-240 VAC, 50-60 Hz

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