Datamax M-Class Mark II Series User Manual

Chapter 6 – Troubleshooting 62
If experiencing this problem…
Try this solution…
Poor print quality:
• The printhead may need cleaning; see Section 5.2.
• Adjust the Heat and Print Speed settings through the Front
Panel or by host commands (non-display printers, see
Section 3.4; display-equipped printers, see Section 4.5.)
• The media/ribbon combination may not be compatible;
contact a Media Representative.
• The Media Width Adjustment may be incorrectly adjusted;
see Section 5.3.
• The Platen Roller may be dirty or worn; clean or call for
service.
• The Printhead Burn Line may need adjusting; see Section
5.4.
Skips labels when printing:
• Media Calibration may be needed; see Section 3.5.
• The Media Sensor may be out of position; readjust the
position; see Section 2.3.
• The format may be within 1/8 inch of the label’s trailing
edge. Try reducing or moving the format slightly.
Unable to print rotated text:
The characters may be formatted outside the label
dimensions. Ensure the row/column values provide enough
room for the height of the characters or bar code to be
printed. See the Class Series 2 Programmer’s Manual for
details.

Datamax M-Class Mark II Series Specifications

General

Memory	16 MB DRAM, 8 MB Flash
Operating Temperature	40°F to 95°F (4°C to 35°C)
Print Method	Thermal Transfer/Direct Thermal
Resolution	203 dpi, 300 dpi
Print Speed	152 mm per second
Interfaces	USB, Serial
Optional Interfaces	Wireless 802.11b/g
Media Sensor	Reflective and Transmissive
Media Type	Labels, Tags, Tickets
Media Width	19 to 118 mm
Media Thickness	0.0025 to 0.0100 inches (0.0635 to 0.254 mm)
Ribbon Width	1.0" (25.4 mm) to 4.09 inches (27 to 104 mm)
Ribbon Length	1968' (600 m)
Storage Temperature	-4°F to 122°F (-20°C to 50°C)
Max Print Length	99 inches (2514 mm)