Datamax M-Class Mark II Series User Manual

Chapter 6 – Troubleshooting 61
If experiencing this problem…
Try this solution…
Nothing is printing (labels advance
normally, but no image is printed):
Examine the used ribbon for an image:
If there is an image on the used ribbon:
 Verify that the ribbon was properly loaded per Section 2.4.
 If properly loaded, the wrong coating configuration was
used. (To verify the inked side, press the adhesive backing
of a label against the ribbon surface. Ink will only lift from
the coated side of the ribbon.) Clean the printhead (see
Section 5.2); then replace the ribbon with the correct type
for the printer, Section 2.4.
If there is no image on the used ribbon:
• Print any Internal Test Label (non-display printers, see
Section 3.1.2; display-equipped printers, see Section 4.4.)
If an image printed, then check the protocol and port
settings for both the printer and host. These must match.
• The heat setting may be too low. Make an adjustment in
the software program or through the Front Panel.
• The media/ribbon combination may be incorrect. Contact a
Media Representative.
• The printhead or printhead cable(s) may be loose; power
‘Off’ the printer then reconnect.
Nothing happens when trying to print
using a software program:
• Ensure that the printer is at READY.
• Observe the Front Panel, if the READY light does not flash
as you send the format check the protocol and port
settings between the printer and host.
• Ensure the interface cable meets the requirements found
in Section 2.1.

Datamax M-Class Mark II Series Specifications

General

Memory	16 MB DRAM, 8 MB Flash
Operating Temperature	40°F to 95°F (4°C to 35°C)
Print Method	Thermal Transfer/Direct Thermal
Resolution	203 dpi, 300 dpi
Print Speed	152 mm per second
Interfaces	USB, Serial
Optional Interfaces	Wireless 802.11b/g
Media Sensor	Reflective and Transmissive
Media Type	Labels, Tags, Tickets
Media Width	19 to 118 mm
Media Thickness	0.0025 to 0.0100 inches (0.0635 to 0.254 mm)
Ribbon Width	1.0" (25.4 mm) to 4.09 inches (27 to 104 mm)
Ribbon Length	1968' (600 m)
Storage Temperature	-4°F to 122°F (-20°C to 50°C)
Max Print Length	99 inches (2514 mm)