Datamax M-Class Mark II Series User Manual

Chapter 6 – Troubleshooting 64
Printer Fault Messages (continued)
Displayed Message Description Possible Solution(s)




Consistently high sensor
readings were detected.
Press any key to continue. Ensure that
media was removed from the media sensor
during the appropriate calibration steps;
also ensure that no labels are stuck in the
media sensor. Retry the calibration. If the
problem persists, call for service.




The printer can not detect
media.
Try the following:
1) Load media.
2) Ensure that the labels are passing
through the Media Sensor.
3) Readjust the Media Sensor over the TOF
mark; see Section 2.3.
4) If using media with large gaps, adjust
the Paper Empty Distance.
5) Calibrate the printer; see Section 3.5.



Two possible causes:
(1) The printer was
powered-off or reset during
a ribbon, out of stock or
TOF fault; or (2) the printer
was unable to complete the
Media Calibration.
Depending upon the cause:
(1) Press the FEED Key in an attempt to
identify and then clear the related fault
condition; or (2) if necessary, calibrate the
printer; see Section 3.5.



The printer has detected a
problem within the print
logic.
Try cycling the printer power ‘Off’ and ‘On’.
If the fault does not clear, call for service.



The system has detected a
RAM failure.
Try cycling the printer power ‘Off’ and ‘On’.
If the fault does not clear, call for service.

Datamax M-Class Mark II Series Specifications

General

Memory	16 MB DRAM, 8 MB Flash
Operating Temperature	40°F to 95°F (4°C to 35°C)
Print Method	Thermal Transfer/Direct Thermal
Resolution	203 dpi, 300 dpi
Print Speed	152 mm per second
Interfaces	USB, Serial
Optional Interfaces	Wireless 802.11b/g
Media Sensor	Reflective and Transmissive
Media Type	Labels, Tags, Tickets
Media Width	19 to 118 mm
Media Thickness	0.0025 to 0.0100 inches (0.0635 to 0.254 mm)
Ribbon Width	1.0" (25.4 mm) to 4.09 inches (27 to 104 mm)
Ribbon Length	1968' (600 m)
Storage Temperature	-4°F to 122°F (-20°C to 50°C)
Max Print Length	99 inches (2514 mm)