Datamax M-Class Mark II Series User Manual

Chapter 6 – Troubleshooting 65
Printer Fault Messages (continued)
Displayed Message Description Possible Solution(s)




Consistently low sensor
readings were detected.
Press any key to continue. Ensure that the
reflective mark was inserted facedown in
the media sensor during the appropriate
calibration step; also, ensure that the
reflective mark is made of carbon based
ink, and that the sensor is free of debris.
Retry calibration.




Consistently high sensor
readings were detected.
Press any key to continue. Ensure that
media was removed from the media sensor
during the appropriate calibration steps;
also ensure that no labels are stuck in the
media sensor. Retry the calibration. If the
problem persists, call for service.




The ribbon sensor values
have changed, or the
printer detects no or only
sporadic ribbon supply hub
movement.
Try the following:
1) Ensure that ribbon is correctly loaded
and that the printhead assembly is
latched.
2) Check the ribbon supply and ribbon take
up hubs for obstructions that may be
stopping movement.
3) Ensure that the ribbon core fits snugly
on the ribbon supply hub.
4) Ensure that the media and paper
combination is not slipping (usually
caused by an incorrect match).



The printer has shutdown to
allow the printhead
temperature to cool.
Turn ‘Off’ the printer until cool to prevent
permanent damage due to an excessive
printhead temperature.

Datamax M-Class Mark II Series Specifications

General

Memory	16 MB DRAM, 8 MB Flash
Operating Temperature	40°F to 95°F (4°C to 35°C)
Print Method	Thermal Transfer/Direct Thermal
Resolution	203 dpi, 300 dpi
Print Speed	152 mm per second
Interfaces	USB, Serial
Optional Interfaces	Wireless 802.11b/g
Media Sensor	Reflective and Transmissive
Media Type	Labels, Tags, Tickets
Media Width	19 to 118 mm
Media Thickness	0.0025 to 0.0100 inches (0.0635 to 0.254 mm)
Ribbon Width	1.0" (25.4 mm) to 4.09 inches (27 to 104 mm)
Ribbon Length	1968' (600 m)
Storage Temperature	-4°F to 122°F (-20°C to 50°C)
Max Print Length	99 inches (2514 mm)