Dell Latitude E4300 - When to Use the Dell Diagnostics; Starting the Dell Diagnostics from Your Hard Drive

Troubleshooting: Dell Latitude E4300 Service Manual
file:///C|/Biz%20Client/2015/Lola%20(Defect%20Fix)/trouble.htm[5/25/2015 11:14:02 AM]
2. Type hardware troubleshooter in the search field and press <Enter> to start the search.
3. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.
Windows XP:
1. Click Start® Help and Support.
2. Type hardware troubleshooter in the search field and press <Enter> to start the search.
3. In the Fix a Problem section, click Hardware Troubleshooter.
4. In the Hardware Troubleshooter list, select the option that best describes the problem and click Next to follow the
remaining troubleshooting steps.
Dell Diagnostics
CAUTION: Before working inside your computer, read the safety information that shipped with your
computer. For additional safety best practices information, see the Regulatory Compliance Homepage on
www.dell.com at www.dell.com/regulatory_compliance.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in Troubleshooting, and then run the Dell Diagnostics
before contacting Dell for assistance.
Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media provided with your computer.
NOTE: The Drivers and Utilities media is optional and may not ship with your computer.
NOTE: The Dell Diagnostics only operate on Dell computers.
Starting the Dell Diagnostics From Your Hard Drive
Before running the Dell Diagnostics, enter the system setup program to review your computer's configuration information,
and ensure that the device you want to test is displayed in the system setup program and is active. For information on using
the system setup program, see the Dell Technology Guide on your computer or at support.dell.com.
The Dell Diagnostics is located on a separate diagnostic utility partition on your hard drive.
NOTE: If the computer is connected to a docking device (docked), undock it. See the documentation that came with
your docking device for instructions.
NOTE: If your computer does not display a screen image, contact Dell (see Contacting Dell).
1. Ensure that the computer is connected to an electrical outlet that is known to be working properly.
2. Press and hold the <Fn> key or the mute button then turn on your computer.
NOTE: Alternatively, you can select Diagnostics from the one-time boot menu at startup to boot to the
diagnostic utility partition and run the Dell Diagnostics. For information on using the system setup program, see
the Dell Technology Guide on your computer or at support.dell.com.
The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard,
display, memory, hard drive, etc.
During the assessment, answer any questions that appear.