Getting Help: Dell Latitude E4300 Service Manual
file:///C|/Biz%20Client/2015/Lola%20(Defect%20Fix)/help.htm[5/25/2015 11:14:19 AM]
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Getting Help
Dell™ Latitude™ E4300 Service Manual
Obtaining Assistance
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem
cables from all electrical outlets. Follow the safety instructions that shipped with your computer.
If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the
problem:
1. See Troubleshooting
for information and procedures that pertain to the problem your computer is experiencing.
2. See Dell Diagnostics
for procedures on how to run Dell Diagnostics.
3. Fill out the Diagnostics Checklist
.
4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and
troubleshooting procedures. See Online Services for a more extensive list of Dell Support online.
5. If the preceding steps have not resolved the problem, see Contacting Dell
.
NOTE: Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with
any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the
proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the
Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see Technical Support and Customer Service
.
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your
local Dell representative for information on availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based
diagnostics to provide fast, accurate answers.
To contact Dell's support service, see Before You Call
, and then see the contact information for your region or go to
support.dell.com.
DellConnect™
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