Dell PowerEdge R530 - Troubleshooting Idrac Direct (USB XML Configuration); Troubleshooting Idrac Direct (Laptop Connection); Troubleshooting a Serial I;O Device

14 If a USB device causes the same problem, turn o the device, replace the USB cable with a known good cable, and turn on the
device.
Next step
If all troubleshooting fails, see the Getting help section.
Related link
Getting help
Troubleshooting iDRAC Direct (USB XML
conguration)
For information about USB storage device and server conguration, see the Integrated Dell Remote Access Controller User's Guide at
Dell.com/idracmanuals.
Steps
1 Ensure that your USB storage device is connected to the front USB Management Port, identied by icon.
2 Ensure that your USB storage device is congured with an NTFS or an FAT32 le system with only one partition.
3 Verify that the USB storage device is congured correctly. For more information about conguring the USB storage device, see the
Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
4 In the iDRAC Settings Utility, ensure that USB Management Port Mode is congured as Automatic or iDRAC Direct Only.
5 Ensure that the iDRAC Managed: USB XML Conguration option is either Enabled or Enabled only when the server has default
credential settings.
6 Remove and reinsert the USB storage device.
7 If import operation does not work, try with a dierent USB storage device.
Next step
If all troubleshooting fails, see the Getting help section.
Troubleshooting iDRAC Direct (Laptop connection)
For information about USB laptop connection and server conguration, see the Integrated Dell Remote Access Controller User's Guide at
Dell.com/idracmanuals.
Steps
1 Ensure that your laptop is connected to the front USB Management Port, identied by icon with a USB Type A/A cable.
2 On the iDRAC Settings Utility screen, ensure that USB Management Port Mode is congured as Automatic or iDRAC Direct Only.
3 If the laptop is running Windows operating system, ensure that the iDRAC Virtual USB NIC device driver is installed.
4 If the driver is installed, ensure that you are not connected to any network through WiFi or cabled ethernet, as iDRAC Direct uses a
non-routable address.
Next step
If all troubleshooting fails, see the Getting help section.
Troubleshooting a serial I/O device
Steps
1 Turn o the system and any peripheral devices connected to the serial port.
2 Swap the serial interface cable with a known working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable with a known working cable.
3 Turn o the system and the serial device, and swap the serial device with a compatible device.
4 Turn on the system and the serial device.
Troubleshooting your system
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