Dell WL7024 - Troubleshooting

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Troubleshooting
Troubleshooting
Table 11. Troubleshooting.
Problems Possible solutions
Headset does not turn on upon first use. • Turn on the computer and use the charging cable to connect
the headset to the computer.
• Charge the headset by connecting the charging cable to a
USB port on the computer.
• Headset shipping mode ends, and the headset turns on.
I cannot hear the caller. • Swipe the volume up on your touch area on the right side
earcup. Also, check and adjust the volume settings on your
computer for accuracy.
• Open the audio settings in your sound control panel
preferences and select your headset as the default audio
device.
Callers are unable to hear me. • Unmute the microphone by pressing the mute button.
• Ensure that three microphone holes are not covered on the
headset.
• When wearing the headset, ensure that the tilting angle is not
too large.
• Open the audio settings in your sound control panel
preferences and select your headset as the default audio
device.
Audio in the headset supervening distortion, and I am hearing an
echo.
• Lower the headset volume until the distortion disappears.
• Check that the incoming noise reduction function is enabled
on Dell Peripheral Manager.
The other headset l was using to listen to music on my computer
does not work anymore.
Open the audio settings in your sound control panel/preferences
and select your headset as the default audio device.
My computer is not able to detect the presence of the headset or
establish a proper connection with it.
Open the audio settings in your sound control panel/preferences
and select your headset as the default audio device.
It appears that the ANC feature is not working. • Ensure that the headset is properly connected to the computer.
Reestablish the connection if necessary. See Connecting your
wireless headset to your devices on page 12.
• Verify the status of the ANC function by performing a single
press on the ANC button. The voice prompt indicates the
current ANC status.
• Ensure that there are no other objects that are attached to
the earcup.
The wearing detection is not working while listening to music or
engaging in a phone call.
• Ensure that the headset is properly connected to the
computer. Re-establish the connection if necessary. See
Connecting your wireless headset to your devices on page 12.
• Ensure the wear detection function is triggered on Dell
Peripheral Manager.
• Use the touch controls on the headset to replay music or
increase the volume.