x System Hardware Warranty and Repair Policy
DigiGate-700
for Windows
™ ®
General
Equipment to be repaired may be sent to Digitech
International, Inc. after a
Return Authorization Number
has been issued by the Customer Service Department. The
items should be shipped prepaid to:
Digitech International, Inc.
Attn: Service Department
409 New Leicester Highway
Asheville, NC 28803
Service & Repair Telephone/Fax Numbers
Phone: (828) 250-9767 Fax: (828) 250-0799
A detailed packing list showing the Return Authorization
Number, quantity, product, purchase order number for any
out-of-warranty repairs, return address, telephone number
and any special instructions must be included with the
shipment. Equipment shipments made on a COD basis
will be refused.
Each returned item shall have a written description of the
defect on the packing list.
Upon receipt by Digitech International, Inc., each
shipment will be inspected to verify all items are received
as listed, and that defects are due to failure under normal
usage, not user negligence. Damaged or defective items
which are not covered by warranty will be handled
according to the non-warranty repair policy.
In Warranty Repairs
Each DigiGate system and major sub-assembly bears a
warranty expiration date.
Defective units still under warranty will be repaired as
stated in the original warranty agreement.
The warranty period for repaired items shall be 90 days or
the remainder of the original warranty period, whichever
is greater.
Non-Warranty Repairs
Defective items not covered under warranty will be
repaired and charged based on the current charges in effect
at the time of the repair.
The warranty period for repaired items shall be 90
days
from the date of shipment from Digitech International,
Inc.
Repair Costs
These published service and repair costs are subject to
change without notice.
Bench Repair Charges:
Hourly rate ........................................................ $65.00
Minimum charge .............................................. 1 hour
Replacement Parts & Sub-Assemblies:
Subject to the prices in effect at the time of repair.
Terms
All shipments to Digitech International, Inc., are to be
prepaid. Freight shipments to Digitech International, Inc.
on a COD basis will be refused.
Digitech International, Inc. will pay surface freight
charges on the return of repaired units under warranty. Air
freight charges will be added to the repair fee. All freight,
shipping and handling charges will be billed to the
customer on units out of warranty.
Repair and air freight charges will be invoiced to
customers who have established credit lines with Digitech
International, Inc. Repaired items returned to companies
doing business on a COD basis will be subject to the COD
fee, which will be added to the repair charge.
System Hardware Repair Policy
To Next Page
Loading...
Need help?
General
