F - 2 Troubleshooting Accounting Link Problems
DigiGate-700
for Windows
™ ®
The DigiGate-700 for Windows program is designed to work in conjunction with most major
management/accounting programs in the industry.
When you move a tenant in or out, transfer them to a new unit, pay up a delinquent, or lock a
tenant out in your accounting program; the accounting program creates a record for each transac-
tion in a Link file. The accounting program then calls a program in the DigiGate-700 for Win-
dows system which takes the information in the Link file and uses it to update the databases in the
DigiGate-700 for Windows system. The program also sends the information in the Link file to
the DigiGate-700 for Windows System Controller.
When problems occur with the gate system, the first step is to find out where the problem origi-
nated.
To do this we have included a program called LinkView in the DigiGate-700 for Windowse
system. This program allows you to look at the file that holds the information sent from the
accounting program to the DigiGate-700 for Windows program.
LinkView is only for viewing the data file. It does not allow editing of the information. By
checking the validity of the information in the Link file, it can be determined if the problem is
based in the DigiGate-700 for Windows system (when the data in the Link file is correct) or if the
problem is based in the accounting system (the data in the Link file is NOT correct).
Introduction
Figure F-1
Figure F-2
1. From the Windows desktop, click on the
Start
button. Figure F-1.
2. Select
Programs
, then
DigiGate for
Windows
, then
LinkView
. Figure F-1.
3. This will open the
DigiGate Link Viewer 1.0
window which lists the entries in the Link file.
Figure F-2.
Running LinkView
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