Reference
137
Troubleshooting Tables
Changing Channels
535
You may have just plugged in the
receiver and it is acquiring the
satellite signal or the receiver may
have temporarily lost the signal.
• Wait a few minutes to see if the message goes away. Make
sure that all required cables are in place, and check that all
cable connections are tight and dry (for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into
the line of sight.
• Check that the Signal Strength bar in the Point Dish screen is
green and displays the word Locked, as described on
page 132. If not, contact your installer to re-aim the satellite
dish.
What Is Happening Possible Reason What to Do
You enter a desired channel
number. The channel changes,
but the new channel is not
exactly the channel you
entered.
• You may have made a
mistake entering the
channel number, or the
channel number you
entered may be invalid. If so,
the channel displayed is the
closest possible to the
channel you entered.
• If a Favorites List other than
All Channels is applied, the
receiver will skip channels
that are not on the applied
list.
• Carefully try entering again the channel number
you want.
• Reset the receiver (page 130).
• Press GUIDE on the remote control and change
the Favorties List.
When changing channels, using
the Program Guide, Browse, or
other channel lists, some of the
channels you subscribe to are
not listed.
• If you entered the number for
a channel that you have not
subscribed to, the receiver will
change to the channel and
display a message indicating
it is not part of your
subscription.
• If a Favorites List other than
All Channels is applied, the
receiver will skip channels that
are not on the applied list.
• If you have set up the
receiver to hide adult
channels or to hide locked
channels, these channels
are not displayed in the
Program Guide or other
channel lists.
• If you want to subscribe to a channel, visit
mydish.com/myaccount, select the My
Programming option from the menu bar, or call
the Customer Service Center at 1-800-333-DISH
(3474).
• Press GUIDE on the remote control, and press it
again until it says All Channels at the top of the
screen.
• Change the Hide Adult or Hide Locked setting to
include these channels in the Program Guide and
other channel lists.
Message
Number
Possible Reason What to Do
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