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Using Troubleshooting Tools
Chapter 12
USING TROUBLESHOOTING TOOLS
Your receiver and the remote control(s) have troubleshooting tools that a Customer
Service Representative may ask you to use if you should ever run into issues while using
your equipment. Even though these tools are quite helpful, it is recommended that you
only use them when you are speaking on the phone with a DISH representative.
Running System Wizard
A Customer Service Representative will instruct you when to access and run this wizard.
1 Press the System Wizard, ZERO (0), button on your remote control.
2 The receiver may take several minutes to complete the data-sharing process.
3 The System Wizard screen will display with a diagnosis.
Resetting Your Receiver
A Customer Service Representative will instruct you when you should reset the receiver.
1 Press the red RESET button behind the door on the front panel of the receiver.
2 The receiver’s front-panel lights will blink and the receiver will restart.
3 The receiver may take several minutes to restart, reacquire the satellite signals, complete
any software downloads, and display live video again.
System Wizard
screen displays
Press and hold zero
The receiver may take several
minutes to complete data sharing
Acquiring satellite signal
message displays. May
download Program Guide.
Press front panel
POWER button
and hold until
front panel light
blinks and release
2
3
1
Returns to Programming
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