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Residential Customer Agreement
Appendix
F. Attorneys’ Fees/Collections. If we use an attorney or a collection agency to collect any money you owe us or to assert
any other right that we may have against you, including without limitation, any breach of any agreement you may have
with DISH Network or one of our affiliates, you agree to pay the reasonable costs of such collection or other action.
These costs may include, without limitation, the costs of a collection agency, reasonable attorneys’ fees and court costs.
If you believe you have been billed in error or you would like to make any other requests for a billing statement credit,
you must contact our customer service center by telephone or in writing within twenty (20) days after the date you
receive the bill for which you are seeking correction. Failure to timely notify us of a dispute will constitute your
acceptance of the corresponding bill. You must pay undisputed portions of any billing statement before the next billing
statement is issued or you must pay a Late Payment Fee. All payments for Services must be made directly by you to us,
unless we authorize otherwise; for example, DISH Network shall have no obligation to provide Services for which
payment is made by you to a third party or payment is made by a third party on your behalf.
G.
Billing Agent Payments. Different or other payment and billing terms, conditions, options and fees may apply when
billing is provided through a third-party billing agent, including without limitation, a local telephone company.
H.
Early Termination Fees. Depending on your specific Package Plan Agreement, you may incur fees for disconnecting
your service before the expiration of a commitment period or downgrading your programming below any applicable
minimum programming requirement during a commitment period (each an “Early Termination Fee”). Please reference
your Package Plan Agreement for details regarding any Early Termination Fee that may apply.
3. CANCELLATION OF SERVICE
A. Continuation of Services. Your subscription to Services will automatically renew until you cancel your Services or we
otherwise disconnect your Services, in each case as provided herein or in any applicable Package Plan Agreement.
B.
Cancellation Policies. You may cancel your Services for any reason at any time by notifying us at the phone number,
e-mail address or mailing address set forth at the top of this Agreement. Please be aware that certain Package Plan
Agreements have an optional or mandatory term commitment period and if you cancel your Services prior to the
expiration of an applicable optional or mandatory term commitment period, certain early termination or cancellation fees
may apply.
C.
Disconnection of Services. In addition to all other rights that DISH Network may have to disconnect your Services,
DISH Network may disconnect your Services if: (i) you fail to pay any bill in full when it is due; (ii) we receive
confirmation that you have received Services, or any part of the Services, without paying for them; (iii) you otherwise
violate the terms and conditions of this Agreement or any applicable Package Plan Agreement; (iv) you transfer,
encumber or relocate any leased Equipment (unless you relocate such Equipment as part of a residential move into an
area within which you can permissibly continue to receive such Services); (v) you assign or attempt to assign any of
your rights, duties or obligations under this Agreement or any applicable Package Plan Agreement; (vi) you are
receiving Services through a third-party billing agent and become ineligible to receive applicable services provided by
such third-party billing agent; or (vii) you commence any act or filing of bankruptcy or bankruptcy proceedings are
commenced against you.
D.
No Credits. If your Services are cancelled or disconnected for any reason, you still must pay all outstanding balances
accrued, including without limitation, any applicable fees. Except in certain limited circumstances, charges for Services,
once charged to your account, are non-refundable, and no refunds or credits will be provided in connection with the
cancellation of Services. If you received a discounted price due to a promotion, and you cancel prior to any applicable
expiration of that promotion, you are not entitled to any refund or credit for the unused portions of such discounted
price. If you received a discounted price in exchange for your agreement to pay for your Services on a multi-month
basis, and you cancel your Services prior to the expiration of your multi-month subscription, you are not entitled to any
refund or credit for the unused portions of your multi-month subscription.
4. EQUIPMENT
A.
Equipment. In order to receive Services you must purchase or lease certain reception equipment consisting primarily
of a DISH Network compatible satellite receiver(s) and applicable Smart Card(s), remote control(s), satellite antenna(s),
and sometimes low noise block converter(s) with integrated feed(s) (collectively, “Equipment”).
B.
Additional Tuners and Receivers. We may choose to allow you to place additional receivers on your account. If we
allow you to do so, each additional receiver will be authorized to receive the same Services as your initial receiver,
subject to the limitations of your television equipment. All of your receivers must be located at the same residence and
continuously connected to the same land-based telephone line and/or broadband home network. If you wish to receive
Services at two different residential locations, you must open a separate account for each location, unless otherwise
specifically authorized by DISH Network. You may not directly or indirectly use a single account for the purpose of
authorizing Services for multiple DISH Network receivers that are not all located in the same residential location and
connected to the same land-based telephone line and/or broadband home network. If we later determine that you did,
we may disconnect your Services and, in addition to all other applicable fees, you agree to pay us the difference
between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network
receiver on your account.
C.
Smart Cards. Receiver(s) are equipped with a conditional access card (“Smart Card”) inserted into a slot or
otherwise installed in such receiver. Not all receivers with a Smart Card slot require a Smart Card for proper
authorization. Smart Cards remain the property of DISH Network at all times and must be returned to us upon our
request. Smart Cards are not transferable. Your Smart Card will only work in the DISH Network receiver to which it was
assigned by DISH Network. If you report to our customer service center that your Smart Card has been lost, damaged,
defective or stolen, we will replace it, unless there is evidence of unauthorized tampering or modification, and a Smart
Card Replacement Fee will apply. In addition, in order to minimize downtime for your Equipment, DISH Network will,
upon your request, deliver a replacement Smart Card to you via overnight delivery, in which case an Overnight Delivery
Fee will apply.
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