16 Digital Monitoring Products, Inc. | Troubleshooting Guide
NON-POLLED ADDRESS
When the keypad displays [NON POLLED ADDR] it means that the keypad’s address is not programmed in device setup�
To correct this condition:
If only one keypad is connected to the system and the address is set to something other than ADDRESS 1, this is almost
sure to be the problem�
1
Set the keypad’s address to 1 and exit Keypad Installer Options� You should be up and running now�
If there are multiple devices on the keypad bus:
1
Check the keypad’s address in the Keypad Installer Options� Is it correct?
If not, change it� Exit Installer Options� Does the keypad work now? If not���
2
Enter 6653 (PROG) from a keypad that is working correctly� Check DEVICE SETUP programming�
Be sure that the address is set to KPD (set to FIRE for Model 630F keypads) and exit Programming�
Now check the keypad in question� It should work correctly�
BATTERY TROUBLE
In a normal condition, the panel tests the backup battery every 3 minutes by performing a load-test on the battery�
This test lasts for 5 seconds� If the battery voltage falls below 11�9 VDC during this test, the panel generates a
BATTERY-TRBL� This signal is also sent to the central station� In the trouble condition, panel re-tests the battery every 2
minutes� When the battery’s DC voltage rises to 12�6 VDC, the BATTERY -TRBL clears from the display and the restoral is
sent to the central station�
If the battery has been replaced and the trouble condition is still present, try getting into and out of Programming� This
re-starts the 3-minute load-test timer� This usually will clear the BATTERY -TRBL� If not, try these steps:
1
Remove the AC wiring from terminals 1 & 2, so that only the battery powers the panel�
2
Set your meter to DC voltage and place the leads on terminals 3 & 4� Is the voltage above 11�9 VDC?
NO – Then the panel sees the new battery in a trouble condition� You can wait for the new battery
to charge to 12�6 VDC OR you can check the charging circuit…
YES – Replace AC wiring on terminals 1 & 2, remove battery leads from the battery� Check DC
voltage on terminals 3 & 4� You should see about 13�8 VDC (14�2 VDC max�) when the batteryis
disconnected�
If you see less than 13�8 VDC, the panel’s charging circuit may be damaged, in which case the panel will have to be
repaired� Any time the battery voltage falls below 10�2 VDC, the panel disconnects the battery� This is to prevent deep-
discharge damage to the battery�
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