Digital Monitoring Products, Inc. | Troubleshooting Guide 19
COMMON TROUBLESHOOTING
Most DMP panels, regardless of model, operate pretty much the same way� That means that many of the troubleshooting
steps taken to resolve an issue are the same, no matter which panel you happen to be servicing�
Usually, these problems have something to do with the system’s Programming or the authority of the User Code you are
using to operate the system�
CAN’T GET INTO LOCAL PROGRAMMING
To correct this condition:
1
Reset the panel using the RESET header�
2
Enter 6653 (PROG) + CMD�
3
After entering 6653 (PROG), does the keypad display a message?
Note: Entering CMD after 6653 is pressed is not needed on XT Series panels or an XR Series panel that is in the
HOME/AWAY or ALL/PERIMETER mode�
YES:
PROGRAMMER: You are in programming, and everything is working�
ENTER CODE: Enter the Lockout Code + CMD� Keypad then displays PROGRAMMER�
ACCESS DENIED: Panels display this if an invalid Lockout Code is entered�
RESET PANEL: Panel must be reset using a reset header�
SYSTEM BUSY: Panel processor is locked� Reset header is still shorted� Remove jumper� If Reset
header is not shorted, put jumper on momentarily and remove�
Other: Remove panel Ground and keypad bus wiring� Temporarily place reset jumper across both
pins then remove it� Check data voltages directly on terminals 8 and 10 and then 9 and 10� If both
voltages measure 5 VDC, replace panel�
NO:
2+ Keypads and/or expanders on the keypad bus: Some of the keypad or expander addresses are
probably set the same� Address the keypads and expanders, and then try to get into programming�
1 Keypads and/or expanders on the keypad bus: If still having problems, remove all keypads except
#1 and try again�
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