DMP Electronics XR Series - Network Diagnostics and Troubleshooting; Link Status and DHCP Diagnostics; Gateway and Destination Connectivity; Communication Path Diagnostics

Digital Monitoring Products, Inc. | Troubleshooting Guide 29
NETWORK DIAGNOSTICS
SUCCESSFUL DISPLAY: FAILURE DISPLAY: SOLUTION:
LINK OK Link Error
Panel is not on the network�
Verify Cable is connected�
Check cable and network hardware�
DHCP OK DHCP Error Verify DHCP server is receiving the panel’s request for an IP address�
GATEWAY FOUND No Gateway
Panel cannot reach gateway IP address�
Verify gateway IP address/ports are open between panel and gateway�
DEST FOUND No Destination
Verify receiver IP address and that ports are open for inbound/outbound
trac�
Send a test signal to DMP Tech Support IP at 209�248�148�51 port 2001�
COMM PATH GOOD Not Connected or No ACK Received