2 Digital Monitoring Products, Inc. | Troubleshooting Guide
TROUBLESHOOTING TOOLS
DIGITAL MULTIMETER
A multimeter is definitely a must-have tool when troubleshooting an electronic device, such as an alarm panel� In fact, all
you need for basic troubleshooting is an inexpensive, basic digital multi-meter that can measure AC voltage, DC voltage,
Ohms ( W ) and continuity�
Try to keep a spare battery for your multimeter� When your meter’s battery is low, the meter may not give an accurate reading
which makes troubleshooting dicult due to misleading results�
DMP TECH APP AND DEALER ADMIN
The Tech APP (Automatic Panel Programming) is a mobile tool that allows you to add, edit, and view customers,
systems, and app users� You have the ability to quickly adjust system programming directly from the app, as well as
access full programming and reporting options� Programming can then be pushed to a system, allowing you to remotely
program customer’s systems� To use the Tech APP, you must have a valid account username and password given to you
by a Dealer Admin administrator�
SYSTEM ANALYTICS
Contains system information such as:
1
Customer—The customer’s name�
2
Account—The customer’s account number�
3
System Name—The name of the customer’s system�
4
Type—The system type, such as XR150, XT30, XTLplus, CellCom, etc�
5
Software Version—The current system firmware version�
6
Cell Signal Information—Information about cell signal communication� Thisapplies only to systems with an
active cellular module� For more information, refer to the appropriate DMP guides�
7
Retries—Information about communication retries� The information displayed depends on the system’s
connection type�
8
System and Battery Voltage—Information about system voltage and battery voltage�
SUPPORT CENTER (TECH APP ONLY)
1
Installation Guide—View the system’s installation guide�
2
Programming Guide—View the system’s programming guide�
3
Troubleshooting Tools—View door access, keypad, cellular, and network error messages�
4
DMP Guides—View all of DMP’s product guides on the DMP website�
5
Email Pics—Take a picture of an installation to send to someone who can help you�
6
Contact Technical Support—Contact DMP technical support�
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