18 Digital Monitoring Products, Inc. | Troubleshooting Guide
COMMON KEYPAD MESSAGES
MESSAGE MEANING POSSIBLE SOLUTION
INVALID AREA
The user is not assigned a profiled with
access to the door�
Change the user access areas if access to
the area is needed�
INVALID CODE
The user code you entered is not recognized
by the system�
Check the user code and try again�
INVALID PROFILE
A user is not assigned a profile with
access to that function�
Check the user profile settings�
INVALID TIME
A user is not assigned a profile with
access to that schedule�
See Schedules and User Codes�
ENTER 2ND CODE
The area attempting to disarm/access is
a Two Man Area
A second and dierent user code must be
entered�
CLOSING TIME
The schedule has expired but the
area is not armed�
Users still on the premise should arm the
system/extend the schedule to a later time�
LATE TO CLOSE
The system was not armed at its scheduled
closing time�
Users still on the premise should arm the
system/extend the schedule to a later time�
FAILED TO EXIT
A user assigned anti-passback has
attempted to re-enter an area they did
not exit properly�
They must exit through the proper door� Or
your system administrator should select the
Forgive option in the user codes menu�
AC TROUBLE The system AC is low or missing� Check that all AC connections are good�
BATTERY TROUBLE
The system battery is either low or
missing�
Check that the battery connections are
good and the battery is still good�
PHONE LINE 1 TROUBLE
There is trouble with the phone line
supervision�
Plug in the phone line�
SYSTEM TROUBLE /
SERVICE REQUESTED
There is a problem with component(s) in
your system�
Remove the RESET jumper from the panel�
Is there a short/open condition on the green
data wire to the keypad? Are all keypad/
expansions on the bus good?
SYSTEM BUSY
The system is performing another task
with a higher priority�
Wait for the system to complete the task�
Make sure the RESET jumper is not on
the panel� If it displays for a long time, the
processor could be locked up�
4 WIRE BUS TROUBLE
No supervised device on the bus; Low
voltage/open yello wire; Two devices
share same address�
Program a device to be supervised� Make
sure all wires are connected� Program a
device to a unique address�
TRANSMIT FAIL
The panel has attempted to
communicate with the central station 10
times unsuccessfully�
Verify communication type, account number,
& phone number� Is the telephone line
connected and working properly?
NON-POLLED ADDRESS
The device wasn’t set to DOOR, KEYPAD,
or FIRE in Device Setup�
Program the device as DOOR, KEYPAD, or
FIRE in Device Setup�
ENTER CODE Lockout code is programmed� Enter the lockout code�
WIRELESS TROUBLE
The panel is unable to comunicate with
the wireless reciever� or The recievers
tamper may be faulted�
Verify the reciever is properly connected
to the panel, the correct House Code is
programmed in System Options and check
the tampers�
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