Digital Monitoring Products, Inc. | Troubleshooting Guide 23
CAN’T SILENCE BELL/SIREN
1
Does the User Code being entered have authority for Alarm Silence?
Check User Code authorities in User Menu�
XT Series: All user code levels have Alarm Silence permissions�
XR Series: Check Profile assigned to User Code for Alarm Silence authority�
2
Is the User Code being entered during its assigned Schedule?
Check User Code authorities in User Menu�
XR Series: Check Profile assigned to User Code for Schedule assignment�
Check Time Display on keypad� If system time is incorrect, adjust it in the User Menu�
Check Schedule times in the User Menu� Are they correct?
3
Does the Bell/Siren activate through Fire Alarm Output?
When the Fire Bell Output activates, a Sensor Reset is required�
Make sure that User Code has authority to perform a Sensor Reset�
PANEL IS ARMED, ZONES DO NOT TRIP
1
Are zones programmed in ZONE INFORMATION?
Use the ZONE STATE option in the Diagnostics Menu� Enter the zone number + CMD� Display
shows name and state of zone� If the display shows [* UNUSED *], then the zone is not
programmed�
2
Is the area that the zone is assigned to armed?
Make sure that the area is armed� Trip the zone again�
Make sure that your User Code has Arm/Disarm authority for the area being armed�
Check System Options to see if Occupied Premise is enabled�
3
Are you tripping the correct zone?
On XR panels, use the ZONE FINDER option in the Diagnostics menu� At the [FAULT ZONE]
display, trip the zone� What zone number appears on the keypad display?
On XT and XTLplus, type in the zone number CMD to check the zone status�
Check the zone programming in ZONE INFORMATION�
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