DUNE HD CENTER - Troubleshooting; General and HDMI Issues

Troubleshooting
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Chapter 9
Troubleshooting
Chapter 9
TROUBLE: the device does not switch on.
SOLUTION: check, if the media player is connected to AC mains.
TROUBLE: the device is properly connected to the mains, but works improperly.
SOLUTION:
1. it is possible that the temperature requirements were not observed, and there is
condensate on internal parts. Immediately switch the device into Standby mode,
and unplug it of the AC mains. Wait until the condensate evaporates, cf. ‘Safety
measures’, and afterwards restart using of the media player in normal mode.
2. it is possible that the device needs to be rebooted. Switch to Standby mode, and
unplug of the AC mains. Wait ca. 1 minute, afterwards turn on.
3. some functions can work improperly or not be enabled, it is due to the software
recorded on the media. Make sure that functions required are enabled/disabled in
the specific media fragment. If after all the remedies above you still think that the
media player works improperly, please refer to the service center.
TROUBLE: the remote control does not work or works improperly.
SOLUTION: Please refer to the ‘Remote control’ section for proper operation of the
remote control.
TROUBLE: The player turns on, but there is no picture.
SOLUTION: If during 60 sec after switching on, there is no picture on the screen of your
TV, and the player operation indicator is lighted, most probably video output parameters
of your player or video input of your TV/projection set are incorrect. If you are sure that
the equipment is duly connected, but (using appropriate cable connected to appropriate
sockets), try to adjust video input settings using MODE button of your RC. Ref. ‘Quick
adjusting of video output’.
TROUBLE: Player switched on, but no picture on the screen
SOLUTION: If during 60 sec after switching on there is no picture on the screen of
your TV set, and the player operation indicator is lighted, most probably video out-
put parameters of your player or video input of your TV set/projector are incorrect.
If you are not sure that the equipment is duly connected (using appropriate cable
connected to appropriate sockets), try to change video input settings using MODE
button of your RC. Ref. Quick setting of video output
TROUBLE: HDMI connection does not function or function improperly (picture dis-
appears/jumps, etc.)
This kind of troubles results from bad compatibility of the player with some models
of HDMI equipment. Symptoms may be the following:
General