BD-ROM player:
TROUBLE: none of optical media is played back or is played with noise or hang-up.
SOLUTION: make sure that there is a disc in the tray duly inserted (printed labels up-
ward). Check for deep scratches and dirt on the optical data carrier. Check the media
content, it is possible that the media player does not play back this type of media or ma-
terials. Please refer to ‘Key features of DUNE HD Center’ and ‘Notes on discs’ sections
for full list of discs and AV codec types.
TROUBLE: BD-ROM and DVD-ROM are not played back.
SOLUTION: check the regional code on your disc. The disc coding shall match the
coding on the rear panel of your media player. Please refer to information on re-
gional protection of content, cf. ‘Notes on discs’ section.
TROUBLE: Some functions of BD-ROM differ from their description.
SOLUTION: set of functions, as well as internal menu of BD-ROM disc may vary. Try
playing back of another disc. Cf. ‘Main features of Blu-ray discs’.
TROUBLE: the default language of the media player menu is not displayed in the
subtitles or not sounded.
SOLUTION: it is possible that this media simply does not contain a sound track and
subtitles with support of a specific language. Check these parameters on the disc
cover or try another disc.
TROUBLE: no subtitles displayed.
SOLUTION: it is possible that this media simply does not contain subtitles or they are
disabled. Press Subtitle button several times and select one of subtitles versions, if
they are available on the disc. Check the availability of subtitles on the disc cover or try
another disc.
TROUBLE: when playing a program from a BD-ROM the current camera angle does
not change (Angle).
SOLUTION: it is possible that this disc does not support the angle selection. Not all
movie scenes may change the angle. Check the availability of such scenes on the
disc cover or try another disc.
TROUBLE: Player hangs up on an attempt to read the optical disk, and the EJECT
button does not work.
SOLUTION:
1. Switch the player off (using the power button on the player).
2. Switch the player on.
3. Press and hold the EJECT button on the front panel of the player.
4. Wait for the player to finish loading process (may take about 1 minute).
5. The player should eject the disk in the end of the loading process.
Mediaplayer
TROUBLE: Jerking playback of high bitrate video files, with recurrent hang-up of
video image
SOLUTION: Make sure during playback of high bitrate video files that the player has
Troubleshooting
46
Chapter 9
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