Troubleshooting
This chapter identifies the source of common problems that may occur with the FC integrated server and suggests
ways of correcting them.
Troubleshooting process
Problems may occur in one of three areas:
• Inside the FC integrated server
• Network connections between the FC integrated server and the workstations or computers
This chapter does not attempt to provide troubleshooting information for attached computers such as Windows or
Mac OS computers, printer/copiers, or extensive networks. Refer problems in these areas to the appropriate service
departments and network administrators.
Preliminary on-site checkout
Most problems with the FC integrated server are caused by loose board or cable connections. This section describes
the quick checks that you can do to locate and fix obvious problems. It describes how to eliminate any problems with
external connections to the back of the FC integrated server, and then addresses checking internal board and cable
connections. Check external and internal connections before replacing any components.
Note: Verify that the network is functioning, no unauthorized software or hardware is installed on the FC integrated
server, and no problems have occurred with a particular print job or application. The on-site administrator can help
you verify these issues.
For problems that persist after you check the external and internal connections, this section provides a comprehensive
list of internal and external checks that may help you fix the problem.
This section includes the following:
• “Checking external connections” on page 62
Describes the quick checks that you can do to make sure that the problem is not caused by a loose connection at
the back of the FC integrated server.
• “Checking internal components” on page 63
Describes the quick checks that you can do to make sure that the problem is not caused by a loose board or cable
connection inside the FC integrated server.
Important: When performing the service procedures described in this chapter, follow the precautions listed in
page 6.
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