eircom advantage IP Professional phone user guide
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2.14 To switch between held calls using the HOLD Key
E x t n 1 8
0 0 : 0 0 : 5 2
E x t n 1 6 o n H o l d
O p t i o n s
E n d c a l l
I n t e r n a l D i a l l i n g
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2 C a l l s o n H o l d
O p t i o n s
U n H o l d
2.15 Using the Held Call List
H e l d C a l l L i s t
► E x t n 1 6
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S e l e c t
E x i t
2.16 Abandoning a call on Hold
If the system phone returns to idle when there is a call on hold, the held call will ring the User as
indicated below.
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R e t u r n i n g F r o m H o l d
O p t i o n s
A n s w e r
• Place the existing call on hold
• Make a second call e.g. an
internal call to User 18.
Once connected, this call can also be put
on hold using any of the methods already
described.
Internal dial tone is heard and the display
shows that there are now two calls on
hold.
The display will show Returning From Hold.
The call can be answered by pressing the
<Answer> key, lifting the handset or
pressing the SPEAKER
key.
When more than one call is on hold, pressing
the <UnHold> key displays a list of held
calls.
• Use the ↑
↑↑
↑↓
↓↓
↓ keys to select the held call that you wish to retrieve.
• With the cursor alongside the call to be retrieved, press the <Select> key to speak to that
caller.
• Press the HOLD key
to return to the first call held.
To replace the first call on hold and return to the second call, press the HOLD key
twice. This operation can be repeated to switch between the calls.
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