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Eircom Advantage User Manual

Eircom Advantage
52 pages
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DM
eircom advantage
IP Professional phone user guide

Table of Contents

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Eircom Advantage Specifications

General IconGeneral
BrandEircom
ModelAdvantage
CategoryIP Phone
LanguageEnglish

Summary

EIRCOM ADVANTAGE IP PROFESSIONAL PHONE OVERVIEW

Display

Describes the phone's display and its functions, showing time, day, date, and navigation key prompts.

Navigation Keys

Explains how to use the navigation keys for call control and programming operations using the phone display.

Function Keys

Details the fixed function keys, context-sensitive keys, and speaker/on-hook keys on the phone.

Dual Colour Lamps (LEDs)

Explains the meaning of the dual-colour lamps (LEDs) indicating call status on the phone.

EIRCOM ADVANTAGE IP PROFESSIONAL PHONE USER GUIDE

Answering a Call

Describes how incoming calls are indicated and the methods for answering them.

Making a Call

Outlines the different methods for making internal and external calls.

Making an internal call using the Phone book

How to make internal calls using the Personal, Common, or Extension lists.

Putting a Call on Hold

Steps to place an active call on hold, with LED indication.

Retrieving a Call from Hold

How to retrieve a call that was previously placed on hold.

Transferring a Call

Procedures for announcing or unannounced call transfers.

Parking a Call

How to park a call for retrieval by any user on the system.

Conference Calls

Setting up and managing three-party conference calls.

Forward Incoming Calls

Overview of call forwarding types and possible destinations.

Forward on No Answer

Configuring calls to forward if unanswered within a specified time limit.

Do Not Disturb (DND)

Activating DND to send busy tone to all incoming calls, with exceptions.

List of Calls

Accessing lists of missed, dialled, and received calls.

Call Back

Setting up a callback when a called user becomes free.

Dialling Code Table

A reference table for various dialling codes and associated features.

EIRCOM ADVANTAGE IP PROFESSIONAL PHONE PROGRAMMING GUIDE

General

Overview of user programming options for tailoring phone settings.

Phone Settings

Accessing and modifying various phone settings like volume and contrast.

Ringing Volume

Adjusting the volume level for incoming ring tones.

Handset Volume

Adjusting the volume for calls using the handset.

Speaker Volume

Adjusting the volume for calls using the speakerphone.

Headset Volume

Adjusting the volume for calls using a connected headset.

Display Contrast

Adjusting the contrast of the phone's display screen.

Change Language

Selecting the display language for the phone.

Define Function Key

Lists functions that can be assigned to programmable keys.

Redefine Keys

How to reassign functions to programmable keys.

Show Number

Selecting whether to send Calling Line Identification (CLI) for outgoing calls.

Change User PIN Code

How to change the PIN code used for voicemail access.

Troubleshooting and Support

Diagnosing the problem

Steps to systematically test for technical failures before contacting support.

Problem with a telephone connected to your PBX

Troubleshooting steps for telephones connected to the PBX.

Problem with a cordless DECT telephone

Troubleshooting steps for cordless DECT telephones.

General external or internal communication problem

Troubleshooting general communication issues.

Contact our technical support service

Information on how to contact technical support for persistent issues.

Change your configuration

How to change installation, add equipment, or adapt programming.

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