eircom advantage IP Professional phone user guide
52
User instructions .
All the user instructions for eircom advantage® telephone exchanges are available on the Internet site at:
http://www.eircombusinesssystems.ie/
.
Diagnosing the problem .
In the event of a technical failure or problem, we request that you systematically carry out the following tests
before contacting our technical support service.
To facilitate the diagnosis, please inform the eircom engineer of these test results.
Our technical support team can solve certain problems remotely. This will avoid an engineer’s visit and reduce
repair time considerably.
Problem with a telephone connected to your PBX
1. Reset the telephone by unplugging it and plugging it back in again.
2. Check the connections, cables and the various plugs. Try it out with the cables from another telephone
that is working properly.
3. Test the defective telephone in another socket into which a functioning telephone is plugged.
Problem with a cordless DECT telephone
1. Remove and then reinsert the batteries.
2. Ensure that the charger is properly connected.
3. Test the DECT telephone near each of the antennas.
General external or internal communication problem
1. Check that the installation is always powered by 230V.
2. Reset the PABX:
Switch off the 230V power supply for a few seconds.
Disconnect the eircom advantage’s UPS backup power supply, too.
Plug it back in and wait a few minutes for the system to start up again
NB: You will not be able to use the system during this period
(up to 30 minutes).
If the problem persists, contact eircom technical support.
Contact our technical support service .
If the problem persists after these few tests:
– Consult our Internet site http://www.eircombusinesssystems.ie/
or contact eircom business
systems technical support
Change your configuration .
– To change your installation, add equipment or adapt the programming on your eircom
advantage®, contact eircom business systems technical support.
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